i trusted hp. i loved my hp computers. i am so very disappointed. this will be a petition for divorce. what they are doing as a policy is cruel and illegal should be punished.

First of all you have the wrong impression about the way companies think about "you." "You" are not a person, but rather a number. This is true for all government agencies as well. Forget about any previous thoughts you may have had regarding how businesses think about you as a person, "they" are not individuals who care about people, the business is interested in profits, about sales and as long as sales are up, as long as money is being made there is no problem that is so great that it can make a dent big enough to draw attention to a person in the business who can make decisions regarding the individual customer base and customer care that cannot be managed by replacing a computer or two here and there.

Problems occasionally crop up with a product that result in a recall or a warranty extension, similar to that which many of us currently are experiencing, but until it reaches a scale that generates enough of an economic impact on the company, there really is no problem for the company that cannot be handled by a few customer service representatives, managers, or even in this case Mark Hurd who can give a total replacement to the trouble makers he sees in his future.

The only problem that a company can have in the nature of the issue we are dealing with in this "forum" is if the number of units were so great, a hypothetical situation would be if an entire company had purchased units that went bad and H.P. refused to do anything about it, for instance. This would of course look bad to the shareholders, to whom H.P. must answer.

Hewlett Packard does not have to answer to a handful of unhappy customers whose laptops went south, so to speak, shortly after or even just before the warranty was up, and they did not even have to issue a notice of the enhanced warranty, because they, " according to their survey of customers who would want to be notified of a warranty enhancement offer, only 30% would want to be notified of this option." I was informed of this, verbatim.

I have worked in the warranty division for over 50 major product lines and I know how this stuff works. However, there is an unresolved issue here and I have not paid to have my unit repaired because of this very important issue. This issue is as follows;
H.P knows that the NVIDIA card is defective and in many cases has caused the failure of the motherboard in its units.
H.P. will replace the defective NVIDIA card with the same defective NVIDIA card when a unit is sent in for repair, at the customer's expense or even for free in some cases.

Regardless of the manner in which arrangements for the cost of the repair is made, be it at the customer's expense or at no expense to the customer, the problem is still that a defective part, a known to be defective part, is being used in the repair of the computer, and while the warranty given, likely a 90 day warranty for the "new parts" is nice, a mere token given the fact that the defective part is still in place in the customer's computer and the computer will possibly experience over-heating again at some point and imminent falure of the motherboard is likely once again.

So, now that we have a clear picture of just how much the customer is valued by Hewlett Packard, the company values the consumer enough to continue providing defective parts and has the gall to charge the customer for this "service" or rather a disservice, because it is an insult to the intelligence of the customer, to the pocketbook of the customer and to the economy of the nation, to continue to provide defective parts to a people whose wallets are already thin, and yet these very same people continue to put their trust into a company that is cheating them.

Hewlett Packard is cheating each person who accepts a unit with a defective part installed as a replacement for a unit that broke due to the same defective part being used in its initial manufacture. It is an insult to the employees of H.P., to the shareholders of H.P. stock, and to anyone who continues to purchase H.P products without knowing the policies and practices in which Hewlett Packard indulges, and remember, "you" are not anyone to H.P., you are a number, a figure in accounting.

If you wish to make changes I suggest removing emotion from this topic, as difficult as this may be, but logic must be employed if results are to be had. I am working on it. I am devoted to obtaining results, not hysteria, not a replacement here or there. I want reform in practice, by H.P. I want H.P. to cease in the practice of using defective parts in the assembly of its computers. I will do what I can to achieve this goal and if everyone can please write direct, logical letters about this either to me or to Mark Hurd about the items I have clearly laid out, it is appreciated and more likely to achieve the desired result, which is not my unit being fixed, but all units being made without defective parts.

Thank you.
Nicole Wagner squaldo@comcast.net

I had a wonderful affair with HP for 2 years and now they have thrown it in my face. I was a loyal hp customer but I will not e anymore - spoke with a technician who refused to give me the cooperate numbers phone number. lol

I should have known that when HP wouldn't acknowledge my wireless printer going to sleep and not "awaking" unless being hard booted by unplugging it that they'd gone down hill.

thanks for all the tips, I will be calling HP every day until I get my FREE repair and trying to jump on the class action suit train.

My case manager gave me corporate's number, Astolate. It's 650-857-1501. She did refuse, however, to give me the engineering department's phone number after she blamed them for not placing my laptop on their precious short list of repairable laptops.

Please note, I have not called the phone number she gave me. It could be one of those prank numbers you call and the chick says stuff like, "Haha, you are a loser and I'd never date you." Not that I have ever hit on chicks and received that number.... hehe.

My Case Manager could not give me information on who ministers to the Limited Warranty Service Enhancement, or any means to contact someone who could contact them.

Bottom line, whatever the data says, HP has it and they are totally uninterested in repairing our machines with the money they received from Nvidia to do just that.

Dear Evey

i was wondering. Do you think iám able to get my lappy repaired for free then the warranty is runned out ?

- i have tried to pull out the battery and hold the powerbutton for 30secs and plug the battery again with no luck.

the funney thing is that i just cleaned two or three days before it went down so i could not be a heat-problem :/

Wow, I have the dv9700t Geforce 8600m gs Intel core2 duo7500. So unreal how the slimy bastards screwed us all. I actually had mine repaired by a third party before I knew anything about all this. When I learned of the parts in question that's when it all made sense. Well the same issue happened again ofcoarse 2 months later. I tried everything you this post said and the best thing I was offered was 50% compromise to $199 and that I had 2 weeks to decide or her offer was off the table LOL. NO WAY im fuggin stopping there. UNBELIEVABLE Well I then said if you're going to do that why should I have to pay anything at all ? They used the excuse that they were offering that because I had paid to get it repaired already. I refused the lady so many times she began screaming at me to take the deal. I just asked to speak to the case managers supervisor I was dealing with or someone else that could be more reasonable and basically I was done with her. She then said well my offer the table and that the next person would probably make things worse because I didn't do what she wanted. Finally the next kunt got on the phone and acted as if to listen to my issue but then basically firmly scripted all the same BS the other one did and began screaming at me as well. Then she said that she would offer 256$ charge for the repair !!!!! Well I just refused her ear off and she finally got so angry she hung up on me. ARRGGHH, I've made reports to the BBB and texas attorney general. WHAT ELSE AM I TO DO BOYS ? THIS IS SO WRONG. [/color]

hunter,

Small Claims Court. Sue them. That's the only consistent way.

I've just paid £65 for an independent report on my daughters HP DV6231 which has not worked since last July and Comet just fobbed her off for months until she accidentally found out that there WAS a problem with her model. Ours is fitted with a nvidia Geforce 6500 GPU and the report states that repairing it is not a viable propostition as the manufacturers can't guarantee that the replacement board is free of the defect. Her laptop is three years old this May but was just out of the extended guarantee when we found out about it. I've written to Comets Head Office and I will file a claim in the small claims court if I have to but I think it's a bad state of affairs when neither Comet nor Hewlett Packard show any concern for the safety of their customers. Surely this chip is a fire hazard due to the extreme temperatures it reaches.

Hi

I have purchased a Laptop from HP -- "HP Pavilion dv2278ea Notebook Motherboard RZ978EA", when i have taken to HP serviceing center they are telling it will cost me for the motherboard for RS 25000. the total cost of laptop is RS 65000.

even of paying RS 25000, they are telling they will not give warranty for this.

Can some help me on this how to to go.

thanks